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Get support by phone, email, and chat!

Email:  support@urbanskinrx.com
Toll-Free:  1-844-463-7569
Phone:  980-221-1200

Need answers to your questions immediately? Start a chat with us now or Visit our Instagram page to find answers to your questions

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Live Chat Support

Monday through Friday:  9:30 AM - 6:00 PM  |  7:00 PM - 10:00 PM EST
Saturday through Sunday:  6:00 PM - 10:00 PM EST

Phone Support Hours*

Monday:  
9:00 AM - 4:30 PM EST
Tuesday through Friday:  
9:00 AM - 5:00 PM EST

*excluding U.S. major holidays

Email Support Hours

Please allow 24 to 48 business hours for an email response.

Press Inquiries

To submit sponsorship and press information to Urban Skin Rx®, please email urbanskinrx@mp-imc.com

Influencer Collaborations

If you're interested in collaborating with Urban Skin Rx®, please contact influencers@urbanskinrx.com to apply.

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FIND US IN STORE!

Urban Skin Rx®, an unparalleled line of clinical skincare products, was developed by Rachel Roff, a highly successful Licensed Aesthetician. In 2006 Rachel opened her own medical spa, in Charlotte, NC, and it quickly became the leading medical spa and laser center for treating melanin-rich skin. Through her experience working on clients, Rachel learned which ingredients and formulations most effectively improved common conditions in skin of color, including hyperpigmentation and melasma. Recognizing the wide unmet need for products to address the concerns of diverse skin tones, Rachel founded Urban Skin Rx® in 2010. Urban Skin Rx® and Pro Strength™ collections include effective, targeted solutions with scientifically researched ingredients to help reduce the appearance of dark marks and uneven skin tone. The brand also offers additional products that smooth texture, reduce the visible signs of aging and fight acne and dry skin. Urban Skin Rx® is sold online at urbanskinrx.com and at Target, Ulta, Walmart, Amazon, CVS, QVC.com, HSN.com and Dermstore.com. In 2020, the brand launched its first international distribution in Nigeria.

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contact us

Email: support@urbanskinrx.com Toll-Free: 1-844-463-7569 Phone: 980-221-1200

live chat support hours

Mon - Fri:
9:30 AM - 6:00 PM EST
7:00 PM - 10:00 PM EST
Saturday:
6:00 PM - 10:00 PM EST
Sunday:
6:00 PM - 10:00 PM EST
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