Frequently Asked Questions

• What is Even Tone Elite?

  Even Tone Elite is a loyalty program that rewards our members with points every time they shop on urbanskinrx.com! All members can redeem their points for products and discounts, plus have access to exclusive benefits like free shipping (U.S. only), birthday gifts, early access to sales, and more!

  Depending on which tier of our program you're in, you can earn 1X, 1.25X, or 1.5X points for every dollar you spend, which means quicker access to more rewards. You can also follow us on social media, attend a virtual consultation, share your before & after photos, and refer your friends to USRx® to earn even more points.

• Do my Even Tone Elite points expire?

  Yes, points expire after 12 months of account inactivity. To remain active, you must earn or redeem points.

• How do I join Even Tone Elite?

  It's super easy! Just create an account on urbanskinrx.com, and you will automatically be enrolled. If you've already created an account, you’re already earning points.

• What happens to my previously earned Glowgetter Rewards™ points?

  Your Glowgetter Rewards™ points will be added to your new Even Tone Elite rewards account. The number of points, however, will be lower because now you earn one point for every dollar you spend instead of receiving 5 points for every dollar you spend. But don't worry; your points are still valued the same in our new program structure.

• How do I redeem my Even Tone Elite Rewards points?

  Points can be redeemed on the Even Tone Elite Rewards page once you are signed in. Just scroll down to the How To Use Your Points section. In addition, you can redeem a coupon code or product while checking out your order (Even Tone Elite coupon codes cannot be combined with other promotions or discount codes). To redeem Even Tone Elite Rewards points or products, you must make a purchase of $5.00 or more.

• How do I get to the next level of Even Tone Elite?

  As of June 13th, 2023, all existing Even Tone Elite rewards members will be automatically enrolled into Glow Guru. To move to the second tier, you must spend $150 within 12 months. To access the third tier, you must spend $250 within 12 months. Purchases made before June 13th, 2023, are not eligible to be calculated toward your tier status.

• What can I earn with my points?

  Members can redeem points for select products, coupons, and exclusive merch.

• When will I receive my birthday reward?

  If you sign up and add your birthday at least 30 days in advance, you will receive your reward via email on your birthday. If you sign up and your birthday is less than 30 days away, you must go through a 30-day waiting period from the date you set your birthday for fraud prevention measures.

• Are Even Tone Elite gifts refundable or exchangeable?

  No, we cannot refund or exchange any of your redeemed gifts. However, if you receive an item damaged, please contact our Customer Experience department at support@urbanskinrx.com, and we will replace them.

• Why do I not see my reward points after referring my friend to USRx®?

  You will see your 400 points added to your account once your friend places their first USRx® order using your referral link.

• When will I see my points added to my account?

  Points earned for purchases are earned once your order is fulfilled. Points earned by following us on social media or your birthday are added once the action is completed or your birthday has passed. Points earned for retail purchases, attending a virtual consultation, sharing a before & after or sharing social content will be manually added to your rewards account up to 72 hours after verification. If you have additional questions about points, please contact our Customer Experience team at support@urbanskinrx.com.

• What do I do if I have questions about my Even Tone Elite account, status or points?

  Please contact our Customer Experience team at support@urbanskinrx.com or 980-221-1200.

• Is free shipping available outside of the U.S. once I get to tier 2 of Even Tone Elite?

  Unfortunately, free shipping is not available for international orders at this time. Standard shipping fees will apply.

• How do I get my gifts for joining tier 2 or 3 of Even Tone Elite?

  We will email you a coupon code for your free item one day after you join a tier. You must add the item to your cart and apply the coupon code to redeem it. Note: coupon codes cannot be combined with any other promotional codes.

• Can I earn points for purchasing Urban Skin Rx® products in-store?

  Yes, you can earn 1 point for every $1 spent in any brick-and-mortar retailer in the last 30 days. Just upload your receipt to your account; your points will be added once your receipt is verified.

• How long do I have to earn points after a retail purchase?

  You have up to 30 days after the date of purchase to upload your retail receipt. USRx® reserves the right to deny receipt if your photo upload is unclear and will ask you to resubmit.

• Can I remove any personal information from my retail receipt before uploading it?

  Yes! We just need the store details, date and timestamp to verify your purchase and the line items showing the USRx® products purchased to be legible.

• When will I receive my points for attending a virtual consultation?

  Your Aesthetician will add your points after your virtual consultation is completed. Please ensure your account is active before attending to prevent any delays.

• When will I receive my points for sharing content on social and before & after photos?

  Please allow up to 72 hours after submission for your content to be verified and your points to be added to your account. After 72 hours, if you still haven't received the points, please contact our Customer Experience team at support@urbanskinrx.com.