Do I have to apply this before I cleanse my skin?
Yes. Apply this treatment to your skin before cleansing or washing off your makeup. Alternatively, you can wait one hour after cleansing and apply to dry skin. Always rinse off with your favorite gentle cleanser and follow with a moisturizer, and if used in the daytime, apply an SPF 30 or higher.
Why is it recommended to apply this to my face before cleansing or washing off my makeup?
Applying this formula with Cysteamine to freshly cleansed skin or damp/wet skin can increase skin sensitivity.
Is this product suited for sensitive skin?
For sensitive skin, we recommend mixing Hypercorrect™ with a moisturizer before application to dilute the strength, and leave on skin for 5 minutes, gradually increasing to 15 minutes as tolerated. If no irritation occurs after a few weeks, we recommend applying without mixing with moisturizer.
Can I use HyperCorrect™ on the body?
Yes. This product can be used on the body and left on for up to one hour. However, for use on sensitive areas such as lips, underarms and bikini lines, we recommend mixing HyperCorrect™ 50/50 with a moisturizer and leaving it on for only 5 minutes for your first 3 uses and then increasing to 15 minutes if tolerated.
Can I leave this treatment on my skin for more than 20 minutes?
We strongly recommend that you follow usage instructions and only leave on the skin for up to 20 minutes. It is normal to experience a mild tingling or warming sensation during this time.
Why does this product have such a strong odor?
HyperCorrect™ contains Cysteamine, an antioxidant that naturally has a strong odor most comparable to Sulfur. We have chosen not to mask this odor with artificial fragrance. The smell of this product does not affect the results.
Is it normal for my skin to feel irritated, red or peel after using this product?
No. If you are experiencing irritation, redness or peeling, it could be caused by a few other things: you may be scrubbing too hard with the sponge, your skin is too sensitive for this cleanser, you are using this product with too many exfoliating products and/or not giving your skin enough hydration. We recommend that you try our gentler cleansing options, Even Tone Gentle Gel Cleanser or LacticGlow Micropolish Resurface & Brighten Cleanser.
How can I keep my sponges clean?
These reusable sponges can be washed with laundry in a washing machine. We recommend washing them along with towels and letting them air dry. It is also important to let the sponge air dry after each use and not leave them inside the cleansing jar. If you need replacements, we sell additional sponges here on our website.
Is there Sodium Hydroxide in your cleanser bars?
Sodium Hydroxide is commonly used in the soap making process to turn fats and oils into soap - a process called saponification. However, the amount of Sodium Hydroxide used in the soap manufacturing process is not the amount you end up with in the finished product. By the end of the soap making process, most of the sodium hydroxide has dissociated (broken up) and is no longer present in the final product. As a result, while we use Sodium Hydroxide as a raw ingredient in our manufacturing process, there is only a residual amount of Sodium Hydroxide present in our finished cleansing bars.
Is this product a sunblock or moisturizer or is it both?
This dual-purpose formula is a moisturizer and a broad spectrum SPF in one! Suitable for all skin types.
Should I wear sunscreen or SPF daily?
Yes! SPF or sunscreen should be applied every morning as the final step in your skincare routine and before sun exposure. No matter your skin tone, everyone’s skin needs to be protected from the sun’s harmful UV rays even when it’s cloudy. Not to mention, a daily SPF can also protect your skin from the visible signs of aging and hyperpigmentation.
It’s also important to note that if you’re using corrective skincare products that contain AHAs or Retinol, your skin could be more sensitive to sun exposure. As a result, you should make sure you’re applying an SPF when using such products.
Do I need to use a SPF in the winter or if it’s cloudy out?
Yes! A sunscreen should be applied every morning as the final step in any skincare regimen. Ultraviolet light penetrates clouds with ease, so it is important to wear sun protection throughout the year, even on cloudy days.
Can I use this if I have dry skin? What about oily skin?
This product is ideal for all skin types!
Are your products tested on animals?
No. We take pride in being a cruelty-free company!
If I took your Skin Quiz and any of these products weren’t suggested, does that mean that I shouldn’t use them?
While our product recommendations are carefully selected for the needs of a specific type of skin to give the best results, many people will modify their routine with other products as needed. If you feel this product could be right for you, we encourage you to try it! Of course, if you have any questions, please contact us and we would be happy to provide expert advice.
I have questions about my skin, where can I get help?
Schedule a free one-on-one virtual consultation with our in-house team of even tone experts and licensed aestheticians! Or contact us and we would be happy to provide expert advice!
Cysteamine
Azelaic Acid
Kojic Acid
Niacinamide
Squalane
Salicylic Acid
Witch Hazel
Eucalyptus Leaf
